Terms and Conditions

Preamble

These Terms of Use are entered into between the site (“we”, “us”) and you.

Our Services are open to every adult above 18 years, provided that they respect the criteria of eligibility statement below. If you are under 18, you are not authorized to access the Services and must immediately stop using them.

1. Acceptance of Terms of Use

By creating an account on our Services, you agree to be bound by our (i) Terms of Use, , and that you have read and acknowledge our (iv) Privacy Policy and (v) Cookie Policy, together with any additional or special terms we may notify you of at the time when you use or buy certain Services, all of which are incorporated in these Terms of Use. If you do not agree to be bound by our Terms of Use, you must stop using our Services.

2. Services Eligibility

You can only use our Services under the following conditions. You represent and warrant at all times that:

• You are over 18 and can enter into a legally binding contract with us.

• You meet the conditions for registration stated on the Services.

• You will comply with these Terms of Use,

• You will provide correct, accurate and true information that is not misleading. In particular, you must be truthful and honest when completing your profile and in your interactions with other users and with us.

• You acknowledge and agree that the Services’ purpose is to enable single individuals to connect on a personal, non-commercial and non-financial basis, with the primary goal of forming committed relationships as a couple. You must abide by and be respectful of the Services’ purpose at all times.

• You are not currently registered on a Sex Offender Register.

• You have never been convicted of an unlawful act involving fraud, a sexual offence, violence (including domestic violence), harassment, terrorism or a hate crime.

We reserve the right to decline, suspend or terminate your access or membership at any time if you do not meet any of these conditions.

3. Registration

Registration to our Services is free. You must not create more than one account.

You must provide the mandatory information required in order to complete your profile on the Services, and keep such information up to date. You acknowledge and agree that some of this information will be published on the Services.

Furthermore, your profile may be visible on some of our other services in certain circumstances, and thus available for users of other services to view.

Information provided by users on the Services, during registration and at any time thereafter, must be accurate and true. The consequences that disclosing this information may have on a user’s life or the lives of other users are the exclusive responsibility of the user concerned. When you disclose and disseminate information, data, text, content, videos and images about you, you waive your right to make any claim against us, in particular on the basis of the possible infringement of your image or personality rights, honour, reputation or right to private life that may result from the distribution or dissemination of such information.

For more details on the information we collect from you and how we use it, please consult our Privacy Policy.

You are responsible for maintaining the confidentiality of the login credentials you use to sign up for our Services, and you are solely responsible for all activities that occur under those credentials. If you think someone has gained access to your account, please contact us immediately at the address mentioned in the ‘Requests and Claims’ section below.

4. Rules of Conduct

The quality of interactions expected by both us and other users of the Services implies observing a certain level of ethical conduct in your expression and behaviour, respecting users and our Customer Care representatives as well as the laws and regulations in force. To meet this standard for quality, individual responsibility and ethics, we allow any user to report any content (photography, text, video, etc.), behaviour or comments made by a user that appears to be in violation of our Terms of Use, third-party rights and the laws and regulations in force. As a result, by using the Services, you acknowledge and accept that the data you provide, as well as your behaviour or comments may be subject to acts of moderation and/or control by us in accordance with our moderation policies.

As a user, you must abide by the following rules of conduct at all times and agree that you will not:

• post any of your personal contact details or disseminate another person’s personal information (e-mail address, postal address, telephone number, etc.) in any manner whatsoever (in a Profile description, in a photo, etc.);

• post any content that violates or infringes anyone’s rights, including rights of publicity, private life, copyright, trademark or other intellectual property or contract right;

• impersonate any person or entity;

• solicit passwords for any purpose or solicit personal identifying information for commercial or unlawful purposes from other users;

• spam, solicit money from or defraud any user;

• mass send messages;

• post any content that is hate speech, threatening, sexually explicit or pornographic; incites violence; or contains nudity or graphic or gratuitous violence;

• post any content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;

• insult, bully, “stalk,” intimidate, assault, harass, mistreat or defame any person;

• use the Services for any harmful or nefarious purpose;

• use the Services in order to damage us;

• use the Services for any purpose that is illegal or prohibited by these Terms of Use;

• use the Services in order to promote or to facilitate personal relationships of a transactional nature and/or services of a sexual nature and/or non-consensual sexual acts;

• use any robot, bot, spider, crawler, scraper, site search/retrieval application, proxy or other manual or other automatic device, method, process to access, retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Services or its contents;

• use another user’s account, share an account with another user, or maintain more than one account;

• create another account if we have already terminated your account, unless you have our permission.

Your breach of any of these rules of conduct constitutes a serious material breach of your contractual obligations under these Terms of Use.

We reserve the right to suspend or terminate your account without notice and without any refund if you have violated these obligations, misused the Services or behaved in a way that we regard as inappropriate or unlawful, including by reference to any action or communication that occurred on or off the Services.

This account closure will take effect without prejudice to any damages and interest which may be claimed by us from you as restitution for the losses incurred by us as a result of any breach of these Terms of Use.

5. Services

5.1 Free features

Your registration to the Services allows instant access to free features.

Free features and functionalities notably include the creation of your account profile, certain search functionalities, browsing other user’s profiles and access to some events and activities. Communicating with other users generally requires a subscription.

5.2 Paid-for services

Recurring subscriptions allow access to additional features and functionalities. The details of such paid-for services (“Paid Service(s)”) are available for you to consult on our Services, prior to concluding a Purchase. Users can subscribe to the full service features using credit and debit cards issued by VISA and Mastercard authorized partners banks.

5.4 Entertainment Service

The portal also contains ‘fictional’ profiles created and controlled by the site with whom real meetings cannot be arranged. The reason such profiles are present on the portal is therefore to entertain (stimulate conversation), monitor user activities, for promotional and other purposes. The user acknowledges that the information, texts and images contained in most profiles do not refer to any real person: nothing contained in a fictitious profile is intended to describe or resemble a real person and any resemblance between fictitious users and real persons is purely coincidental.

• Procedure and conditions for Purchases

6.1 General

Your Purchase is confirmed at the point when your financial transaction is authorised and confirmed with your bank or third-party account .

6.2 Subscription Auto-Renewal; Automatic Card Payment

If you purchase an auto-recurring periodic subscription (a “Subscription”), your Payment Method will continue to be billed automatically for the period of time stated in the checkout page, unless the Member cancels it by sending an email to help@eucardsupport.com or phone to +441519470946, by the following deadlines: Not later than 24 hours prior to the subscription expiry

6.3 Right to cancel straight after Purchase

Subscriptions start upon Purchase confirmation. Pursuant to applicable law, you have 14 days starting from the day following a Purchase to exercise your right to cancel it (without giving any reason), you must write an email to help@eucardsupport.com We inform you that refunds are available for purchases of first-time subscriptions. No refunds will be given for automatic renewals. If you want to stop your subscription, you can cancel the automatic renewal by sending an email to help@eucardsupport.com or phone to +441519470946

Your termination of Subscription – Profile suspension – Account closure

• Subscription termination (auto-renewal cancellation)

The automatic renewal of a Subscription can be stopped from 24 hours after Purchase and until at least 48 hours before the Subscription is due to renew. We will retain all funds charged to your Payment Method until the end of the then-current Subscription term.

7.4 Termination of account and profile closure

You may at any time close your account on the Services by following the instructions available in your account section. If you encounter any difficulties, you may contact our Customer Care team who can do this for you. You will no longer be able to use your account, including any Purchase, from the next business day following a closure request. However, all Subscription instalments will remain due and payable for the remaining period of their current term.

Upon closing your account, you will receive a confirmation email.

• Intellectual Property

8.1 Content we disseminate on the Services

All Services’ names, , logos, graphics, photographs, , texts and generally all content displayed on the Services are our exclusive property or licensed or controlled by us, and may not be reproduced, used or communicated without our express authorisation, subject to legal action.

The rights of use granted to you are limited to your private and personal use as part of, and for so long as, you have an account with us. Any other use by you is prohibited. Likewise, you may not copy, reproduce, or otherwise make use of the content produced by other users, other than strictly for personal and private purposes.

You are prohibited, among other actions, from copying, reproducing, downloading, broadcasting, transmitting, modifying, commercially exploiting and/or distributing any of the Services content, pages, or computer codes, in any way whatsoever, subject to legal action.

• Warranties, Liability and Indemnity

9.1 Our obligations in relation to your use of the Services

We expressly exclude all liability in connection with events of any nature, which could take place between you and other users during online interactions or during ‘real life’, in person interactions.

We do not verify the actual identity of users when they register on the Services. Further, we do not control nor moderate exhaustively any of the content which users may publish or upload on the Services under their sole responsibility.

We are not liable for the accuracy or inaccuracy of the information and content provided by you or other users, nor for the consequences arising from your or their use of this information and content. Similarly, we are not liable for any content disseminated by you or another user that may potentially infringe your rights or the rights of one or more of the other users or any other third party.

• Safety

By using the Services, you agree to take reasonable precautions when you interact with other users, particularly if you decide to communicate off the Services or meet in person. If you post and/or disclose to other users any confidential or sensitive information, such as personal information (surname, postal address, email, telephone number…) or financial information (e.g., credit card or bank account information), then you do so entirely at your own risk.

• General liability

Subject to applicable law, we are only responsible for direct damage caused by us if we fail to provide the Services in compliance with these Terms of Use and applicable laws and regulations. We may not be held liable for any damages incurred by a user in the event those are caused solely by the latter or if we are not in breach of these Terms of Use and/or our statutory obligations. We do not exclude or limit in any way our liability to users where it would be unlawful to do so.

We are not liable for business losses. We only supply the Services for domestic and private use, and commercial use of our Services is strictly prohibited as set forth above. You are fully liable to us if you use the Services for any commercial or business purpose in breach of these Terms of Use.

In the event we or the Group are held liable on the basis of your breach of any of your legal or contractual obligations under these Terms of Use, you will indemnify and hold us and/or the Group harmless against any damages, expenses or orders issued against it resulting from or arising in connection with such breach.

12. Personal Data

Your personal data is processed in accordance with our Privacy Policy.

13. Changes to the Terms of Use and the Services

We may update and modify at any time the content and/or features of any of the Services, and these Terms of Use. This means we may add new product features or enhancements from time to time as well as remove or change some features.

You should regularly check for the most recent version of the Terms of Use. If the changes include material changes to your rights or obligations, we will endeavour to notify you in advance of the changes to our Terms of Use by reasonable means. However, if such changes materially impact a product or service that you have paid for on the Services, we will endeavour to continue to deliver that service to you on the same (prior) Terms of Use until the end of the current term of the Purchase. If you then continue to use that Purchase in any subsequent renewal period or make a new Purchase, then the revised Terms of Use will apply from that point onwards and you will be deemed to have agreed to the revised Terms of Use.

14. Notifications and Services messages

By using the Services, you consent to us providing you with important notices about your account or the Services. These notices can be shared directly on the Services, via app notifications or through other means associated with your account, like email. Please review your Settings to control the kind of messages you receive from us. You acknowledge and agree that we will have no liability associated with or arising from your failure to maintain accurate contact or other information, including, but not limited to, your failure to receive critical information and notifications.

15. Enforceability

If one or more provisions in the Terms of Use are held to be unenforceable under applicable laws or regulations or as a result of a final decision by a competent court or authority, the other provisions will remain in full force and effect, to the extent permitted by law, regulation or applicable court decisions.

16. Assignment

All of our rights and obligations under these Terms of Use are freely assignable by us in connection with a merger, acquisition, business sale or transfer of assets, or by operation of law or otherwise; provided however that we will endeavour to ensure your rights and obligations remain unaffected by such operation.

17. Requests and Claims

For every request or claim regarding your use of the Services, you may write our Contact Us section.

18. Anti-Human Trafficking Policy

19. Applicable law – Disputes

These Terms of Use are governed, interpreted and applied in accordance with the laws of Bulgaria, subject to mandatory consumer laws in force in your country of residence.

In accordance with the rules applicable to mediation, prior to any request for mediation, you must first raise any dispute with us in writing in order to attempt an amicable resolution.

In the event that an amicable solution cannot be reached regarding a dispute relating to the Terms of Use, the competent court is Sofia, Bulgaria.

About us

The Services provided by Certus Eventus Ltd., Via 66 Vitosha Blvd 1463, Sofia, Bulgaria – Company Registration number: 207189000